Senin, 31 Desember 2012

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  • Sales Rank: #9325098 in Books
  • Published on: 2001-05-28
  • Binding: Mass Market Paperback

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Minggu, 30 Desember 2012

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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one’s own home front.

Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today’s organizations. It explains how to identify true customers―both internal and external.

Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships.

The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus.

  • Sales Rank: #2189096 in Books
  • Published on: 2014-12-08
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.00" h x 7.00" w x .25" l, .0 pounds
  • Binding: Paperback
  • 116 pages

Review

What is interesting about this book is its breadth ... it demonstrates how to use the Kano model and a wide variety of quality tools and methods to build a customer-driven organization of any kind. It takes a wide view of application rather than being in depth. It thereby sets the broader context for really understanding how to achieve customer delight rather than getting bogged down in the tools. After all, what really counts is how the principles, tools, and methods are integrated together to achieve excellent products or services―that is what the customer seeks. That is what this book achieves.
―Frank Murdock, MSIE, MS Applied Mathematics; 2014 Chair, ASQ Lean Enterprise Division; Principal Consultant, FKM Consulting

This book shows how the Kano model, Voice of the Customer, and Quality Function Deployment bring successful products into the marketplace for both service and manufacturing companies.
―James Bossert, PhD, CLSSMBB, 2014 Editor of ASQ Six Sigma Forum Magazine

The Kano model is a powerful concept in the world of quality and customer satisfaction. Lance Coleman’s book provides a very helpful introduction, illustrated with many real-world examples that help the reader get beneath the surface of the model. All types of companies, including healthcare organizations, can use this book to verify that they truly understand what their customers (or patients) need and the things that will surprise and delight them!
―Mark Graban, Shingo Prize-Winning Author of Lean Hospitals and Healthcare Kaizen, Consultant, and Speaker

With engaging stories and solid examples of how it can be applied, this book shows how to put the Kano model to practical use along with Hoshin Kanri and Quality Function Deployment. A good roundup of Lean, process improvement, control, and planning makes this book a great guide to putting the customer at the heart of the organization.
―Melvyn Thornley M.Eng MBA, CQP, CSSMBB, 2014 New Zealand Organization for Quality Vice President; Managing Director, Thornley Group

This book brings about the understanding not only of customer satisfaction as most of us understand it but something much deeper than that. Let’s call it ‘Meta Satisfaction’―the satisfaction of experiencing satisfaction. The message in the book is epitomized by a reflection on the conversation with Lance and his wife with a cabin attendant on a cruise ship. When offered praise and a tip for a service rendered, the cabin attendant replied, ‘no tip, thank you, it is my pleasure to serve you.’ Now we are talking Quality.
―Paul Harding, MSIA, Executive Director, South African Quality Institute

About the Author

Lance Coleman is a Quality Engineer and Lean Leader at The Tech Group where he serves as site Kaizen, CAPA, and customer complaint coordinator―managing the internal quality audit program. Lance has worked in Medical Device, Aerospace, and other regulated industries for over 15 years. He has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, Georgia. He is an American Society for Quality (ASQ) Senior Member as well as, Certified Six Sigma Greenbelt, Quality Auditor, and Biomedical Auditor. Lance also presently serves as the ASQ Lean Enterprise Division Publications Subcommittee Chair.

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2 of 3 people found the following review helpful.
A Very Enjoyable Read in Simple Words
By J. Cheema
If you have been scared of reading thick volumes of works of quality gurus; then Lance�€™s book, �€œThe Customer-Driven Organization: Employing the Kano Model�€ will be an attractive alternative. The book is based on personal inspiration that Lance drove meeting with people like Mr. Kano in person. Dr. Kano is a renowned authority on customer satisfaction rather �€œcustomer enthusiasm�€. Reading the book one realizes that Lance has contextualized the models to real life issues faced by many professional in daily work life. The book is replete with brief and interesting case studies from well-known corporations which Lance has narrated with perfect ease. �€œThe Customer-Driven Organization: Employing the Kano Model�€ is an enjoyable read for anyone trying to understand basic drivers of human satisfaction to being a field book for implementing an organization-wide initiative for creating and enhancing customer driven value. Time spent reading this book was time well spent.

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[Siren Allure: Erotic Contemporary Romance, with F/F, bondage, food play, sex toys, HEA] A past indiscretion comes back to haunt Autumn Chance, when someone from her past threatens to blackmail her with incriminating photos taken at an office Christmas party five years earlier. Autumn is unsure about her sexuality, and when she meets Bobby Jo McVane, the two connect sexually, but there is no emotional attachment to Bobby Jo, and on a flight from Charleston back to New York, she meets the handsome Richard Wilcox, a private eye. She hires him to find out who is blackmailing her, and always being in close proximity, they fall for each other. Hot, sizzling sex brings her face to face with the reality that she is not as attracted to women as she had thought. Her blackmailer turns out to be one of her former bosses, Robert Halsey, Scarlet Styles's lover, and after a confrontation with Richard Wilcox, Robert Halsey treads carefully around Autumn. ** A Siren Erotic Romance

  • Sales Rank: #2318803 in eBooks
  • Published on: 2014-11-26
  • Released on: 2014-12-15
  • Format: Kindle eBook

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0 of 0 people found the following review helpful.
A unique spicy read
By Marie Brown
Marie's Tempting Reads Gifted Review:

The Colors of Autumn is the third book in Silke Ming's Five Widows Series. With each new installment I noticed that each of the widows has different sexual tastes which adds its own flavor to the stories. They are always unique in their own way and are BIG with the sex scenes. I really liked this story a lot more then the last one. But there was a couple of small things that did bother me about this book.

Shortly after Autumn goes to Charleston to meet back with Bobby Jo for some more hot sex, Autumn learns that Bobby Jo likes to be in control in the bedroom. When Bobby Jo decides to do some personal grooming on Autumn, one of the terms that was used disturbed me. I did not like to think of a woman's mound to be a "grassy knoll" that needed to be "sheared like a spring lamb". This definitely made me think poor Autumn had a forest down there and I didn't find that sexy at all. However, the sex between Bobby Jo and Autumn was quite hot and inventive and was really something to read about. The only other thing that threw me slightly was I felt for Autumn's age, she was too naive and too young minded in my opinion. Other then these two things, I really did enjoy the story. I liked how Autumn was trying to find herself and thought her experimenting with Bobby Jo and Richard and her finally able to figure out what she really wanted was really well played.

With everything being so interesting and the story being really unique and sexy over all, I gave The Colors of Autumn a FOUR OUT OF FOUR STARS! Even though there was a couple of things that popped out as being a little odd, the story all together was really good and I found this to be one of my favorites in The Five Widows series.

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  • Published on: 2007
  • Binding: Paperback
  • 268 pages

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Selasa, 25 Desember 2012

[L705.Ebook] Ebook Free Let's Talk About Feeling Sad, by Joy Berry

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Let's Talk About Feeling Sad, by Joy Berry

"Let's Talk About Feeling Sad" (Let's Talk About series) helps children understand and manage the emotion of sadness. Joy Berry's pragmatic approach shows children real ways to handle sadness over situations such as disappointment, separation, and loss. Like all of Joy Berry's books, Let's Talk About Feeling Sad speaks directly to the child and acts as a problem-solving resource for parents and caregivers. The book is filled with full-color illustrations and simple text that make the sometimes-difficult information easy to take in.

"Let's Talk About Feeling Sad" includes a web address for FREE downloads.

"Let's Talk About Feeling Sad" is recommended for children ages 3-6.

Joy Berry's book series include the I Love books (ages 1-3); Let's Talk About (ages 3-6); Help Me Be Good (ages 4-7); A Fun and Easy Way (ages 7-10); Winning Skills (ages 11 and up); and Good Answers to Tough Questions (ages 6-12).

  • Sales Rank: #542413 in Books
  • Brand: Joy Berry Books
  • Model: FBA-|266557
  • Published on: 2010-06-08
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.00" h x 8.00" w x .25" l, .20 pounds
  • Binding: Paperback
  • 32 pages

About the Author
JOY BERRY is the bestselling author of more than 250 titles (85 million copies sold) that help parents tackle common parenting issues and that educate and empower toddlers to tweens (ages 1 to 12).

“My books teach the personal skills children need to take care of themselves, the social skills they need to develop and maintain positive relationships, and the coping skills they need to relate to things in positive rather than negative ways.” —Joy Berry

Joy Berry’s goal is to help kids help themselves by providing the information and motivation children need to lead responsible lives. Joy Berry began her career more than thirty years ago teaching in the Ontario and Arcadia school districts in Southern California. Concerned that the educational system wasn’t teaching children all they needed to know, Joy began after-school and summer programs designed to teach children life skills. Around that time she began to write her unique brand of self-help books that matched her philosophy of raising responsible children.

Today, Joy is active in schools, community centers and other programs for children, and she continues to write new books and create multi-media for children of all ages.

Most helpful customer reviews

11 of 12 people found the following review helpful.
A great way to open the discussion about feelings.
By A Customer
This books teaches about the many reasons why kids sometimes feel sad, such as leaving some place where they are having fun, or mourning a pet's death. Then it shows some ways to feel better, such talking with others or getting involved in another activity. The book emphasizes that it is okay to be sad, but there are ways of feeling better when we are ready.

2 of 2 people found the following review helpful.
A good book to start talking about sad
By Nina Abbott
Our son's school lent this book to us after our dog was killed. This book, in addition to "Dog Heaven" helped us to discuss sadness with our son.

I would agree that this is not the most engaging book. I changed the name of the girl and our son identified the rabbit in the illustration as a dog (our dog had the same color combination.)

I think for a subject like sadness kids really respond to something simple, and even a little "preachy". This may not be a very entertaining book for adults, but our boy asked for it every night for the first two weeks after our dog was killed.

0 of 0 people found the following review helpful.
Great book for kids and parents
By K. April Holgate
Such a great book for kids and adults to read together!! Joy Berry has a wonderful way of bringing things to a kids level to help them understand things better. Sometimes as an adult we forget kids see and process the world differently than us.

Beautifully illustrated to help kids pay attention while learning valuable life lessons!

This series is wonderful for any home or classroom! I want them for he community center where I work!! I am also thrilled they are being made available as ebooks!!

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Senin, 24 Desember 2012

[I795.Ebook] Ebook The Practical Distiller: An Introduction To Making Whiskey; Gin; Brandy; Sp, by Samuel McHarry

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Such as Rye; Corn; Buck-wheat; Apples; Peaches; Potatoes; Pumpions and Turnips.

  • Sales Rank: #12754247 in Books
  • Published on: 2007-12-26
  • Original language: English
  • Dimensions: 8.75" h x .26" w x 5.75" l,
  • Binding: Paperback
  • 112 pages

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Minggu, 23 Desember 2012

[S846.Ebook] Get Free Ebook Psychology and Work: Perspectives on Industrial and Organizational Psychology, by Donald M. Truxillo, Talya N. Bauer, Berrin Erdogan

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Psychology and Work: Perspectives on Industrial and Organizational Psychology, by Donald M. Truxillo, Talya N. Bauer, Berrin Erdogan

Psychology and Work is a new textbook for introductory Industrial and Organizational (I/O) Psychology classes. Written by award-winning I/O professors with expertise in I/O Psychology and teaching this course, the book is organized into three main sections. It first includes an�overview of the history of I/O Psychology and a chapter on research methods, subsequently covers the core principles of Industrial Psychology, and then discusses the key areas of Organizational Psychology.

The book contains numerous features that highlight key concepts and their relevance to students:

  • Learning goals direct students to the main objectives of each chapter
  • What Does This Mean for You? and Workplace Application boxes address the implications of the material for students
  • Case studies with accompanying questions illustrate how concepts are relevant in real-world practice
  • Reading lists and�Your Turn�questions provide further discussion
  • Keywords defined in the margins help students grasp important concepts
  • Sections discussing global and current issues give students a sense of what’s happening in the I/O psychology field

The book also has extensive online resources such as interactive features, quizzes, PowerPoint slides, and an instructor’s manual. Accompanied by a dynamic design and a strong set of pedagogical tools, Psychology and Work presents all-new content and relevant coverage for the I/O psychology course.

  • Published on: 2016-04-14
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.25" h x 7.25" w x 1.50" l, .0 pounds
  • Binding: Hardcover
  • 600 pages

Review

"This thorough and comprehensive text presents state-of-the-art science in an understandable form. Plentiful discussion questions, case examples, and other helpful features clearly convey the practical implications of the material."
―Eden B. King, George Mason University

"Psychology and Work will be a valuable asset to faculty teaching industrial/organizational psychology courses. One of the most unique and exciting aspects of this textbook is that it serves as an exemplar for infusing diversity within the curriculum. Every chapter presents varying perspectives and addresses the global implications of the key topics addressed in industrial/organizational psychology. Its use of up-to-date case studies, coverage of controversial issues in the field, and questions for thought will engage students and enhance their learning."
―Carolyn Springer, Adelphi University

"Truxillo, Bauer, and Erdogan take a fresh perspective in Psychology and Work by keeping their audience of students firmly in focus on every page. I felt more like I was in a room with these established social scientists, hearing them enthusiastically describe this exciting field to me, than I felt like I was reading a textbook. I especially loved the ‘What do you think?’ prompts at the end of the chapters; these challenge the students to go beyond learning concepts to thinking about how to really use them in practical ways."
―Lisa Finkelstein, Northern Illinois University

"This book is an excellent resource for undergraduate I-O Psychology classes. The in-depth concepts are well-explained and organized in a way that really engages readers. The book also has a strong psychology emphasis, focusing on the ideas relevant to the human side of I-O Psychology."
―Nicholas Salter, Ramapo College

"This is a great new contribution to the world of I-O textbooks. Students and instructors will not only find empirically-supported theory and practice, but will appreciate why it's engaging and fun to be an I/O psychologist."
―Kurt Kraiger, Colorado State University

"From the very first few pages, I could tell that Psychology and Work is a refreshingly different I/O psychology textbook. I was immediately drawn to the highly readable and clear writing styles of the three authors. The book reads as though I were sitting and listening to them present in a classroom. In the preface, the authors wrote that they "set out to create a book that would reflect [their] enthusiasm for the field as well as [their] love of both teaching and researching the many important issues involved in I/O psychology"…I believe they succeeded in doing just that and more...Psychology and Work makes it a joy for learners to not only digest a lot of information, but to also retain, and later retrieve that information (from memory or by referring back to the book)...I can’t say enough how clear and easy-to-understand the writing is throughout Psychology and Work!...It is truly a rare treat to find a book, written by college professors, that’s this much fun and easy to read! I only wish more I/O psychology textbooks were as well designed and written as Truxillo, Bauer, and Erdogan’s Psychology and Work. It is absolutely one of the finest and most carefully crafted textbooks I have seen! Bravo!"
―Dr Steve Nguyen, owner and creator of www.workplacepsychology.net

About the Author

Donald M. Truxillo is�Professor of Industrial/Organizational Psychology at Portland State University.

Talya N. Bauer is the Cameron Professor of Management and Affiliated Psychology Faculty Member at Portland State University.

Berrin Erdogan is Professor of Management and Affiliated Psychology Faculty Member at Portland State University.

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Kamis, 20 Desember 2012

[D330.Ebook] Free PDF The Fine Art of Cabinetmaking, by James Krenov

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The Fine Art of Cabinetmaking, by James Krenov

Sharing his legendary techniques for coopered doors, doweling, dovetail joints, frame-and-panel work, and other cabinetry details, master craftsman Krenov shows how to shape wood the way it was meant to be shaped. Beginning with the basics of selecting and preparing wood, he shows how first-rate execution and flawless finished surfaces are the hallmark of his work, and can be in yours, too. "James Krenov's views on craftsmanship have enlightened and inspired woodworkers around the world."--American Woodworker. 192 pages, 279 b/w illus., 8 1/2 x 11.

  • Sales Rank: #376593 in Books
  • Published on: 1977-04
  • Original language: English
  • Number of items: 1
  • Binding: Hardcover
  • 192 pages
Features
  • Section 1: Wood
  • Section 2: Workshop and Tools
  • Section 3: Details of Cabinetmaking
  • Illustrated with photos.

About the Author
James Krenov is the founder and director of the fine woodworking program at the College of the Redwoods in California. He is the author of five books, including ""Cabinetmakers Notebook,"" ""Impractical Cabinetmaker,"" and ""With Wakened Hands."" He lives in Fort Bragg, California.

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1 of 1 people found the following review helpful.
positive
By John
This was Krenov walking through the thought process behind both methods of work and project design. There are many valuable design lessons to be learned particularly about grain direction. If you plan to make a Krenov style plane, it's well described within including some dimensioned sketches. Some of his methods of work are a little specific (his horizontal mortiser that is directly attached to the table saw arbor is a little funky. I don't think SawStop has this in the product roadmap) There is some overlap with "A Cabinetmaker's Notebook" but that didn't bother me much at all. I would buy both again.

10 of 10 people found the following review helpful.
It depends really on what you want to use this book for...
By Pop's Shop
The book is inspiring if you are looking for something to motivate you in a purist woodworking way. It is not necessarily a how to book, but more of a how to approach woodworking, written in the "old school" philosophy of a master crafstman. Hence the title... "The Fine Art of... " The version of the book I have is from the 70's complete with all black and white pictures. I probably got more out of this book than others in my woodworking libray of the more expensive glossy fluff books put out by many of the current publishers looking to catch your pocket book with eye candy. There is substance to this book and not fluff. It is not a step by step guide (for the most part).

22 of 23 people found the following review helpful.
Learning From A Perfectionist
By Marc Ruby™
James Krenov is one of woodworking's treasures - an acknowledged master craftsman who is open about both his aesthetics and his techniques. For many of us he is a role model who started out on a shoe string in Sweden and has gone on to create a whole style all his own. He is as devoted to teaching as he is to his work and has a gift for inspiration and straightforward exposition.

Unlike A Cabinet Maker's Notebook, The Fine Art of Cabinet Making spends most of its time talking about technique. The first 50 pages is a vast, rambling essay on wood and how to relate to it. His point, an important on, is that the process of selecting and using wood is every bit as important and any other creative process. If you pay attention you will get a deep dive into the way Krenov's designs come to be - a whole new level beyond buying some dimensioned lumber and whipping up a cabinet.

Then he introduces you to his workshop and tools. Krenov actually does use power tools, but sparingly. Many of us have been taught to value the clean, sharp edged work that a modern power woodshop can produce. Krenov is just the opposite, to him the marks of craftsmanship are part of the harmony of the work. Krenov makes his own planes, and spends a great deal of time explaining how to do the same yourself. I have to admit I'm quite happy with my Lie-Nielson's, but one has to admire the intensity of a man who wants everything 'just so.'

The remainder of the book covers details of Krenov's cabinetmaking, and it is here that you discover the extent of his quality. Whether it be dovetails, delicately curved doors, or cabinet backs, Krenov never settles for less than the best he can do. I admit to a few moments of extreme jealousy when he explains that he never clamps dovetail joints, but, as his discussion demonstrates, his attention to detail is such that he shouldn't have to use clamps. I just wonder how many years of practive it will take to accomplish the same thing.

For all that this is a technically focused book, it is also an inspiring one. A book that will have you eyeing potential lumber completely differently, and making yourself take the time to get things right.

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Rabu, 19 Desember 2012

[P708.Ebook] Ebook Download Someone Cry for the Children: the Unsolved Murders of Oklahoma and the Case of Gene Leroy Hart, by Michael and Dick Wilkerson

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Someone Cry for the Children:  the Unsolved Murders of Oklahoma and the Case of Gene Leroy Hart, by Michael and Dick Wilkerson

Someone Cry for the Children: the Unsolved Murders of Oklahoma and the Case of Gene Leroy Hart, by Michael and Dick Wilkerson



Someone Cry for the Children:  the Unsolved Murders of Oklahoma and the Case of Gene Leroy Hart, by Michael and Dick Wilkerson

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Someone Cry for the Children:  the Unsolved Murders of Oklahoma and the Case of Gene Leroy Hart, by Michael and Dick Wilkerson

  • Sales Rank: #6837215 in Books
  • Published on: 1981-01
  • Binding: Hardcover

Most helpful customer reviews

3 of 4 people found the following review helpful.
Novel or True Crime?
By A Customer
The best true-crime books ("In Cold Blood," "Midnight in the Garden of Good and Evil") are models of research, craft, and psychological insight, and do not presume to be anything more. What makes the genre interesting is a teasing ambiguity which, in the hands of a master, can be richer than any novel's--and can deepen our understanding of motivation, memory, misapprehension--the nature of "truth" itself. But first a little modesty is needed.

"Wilkerson was totally honest, and would not tolerate being associated with dishonesty, impropriety, or poor judgment... If he quit the OSBI [the Oklahoma State Bureau of Investigation] now, at the apex of his career, he would maintain his credibility and reputation, thus being a more viable advocate. He made up his mind at that moment; he was getting out of the business. Some way, somehow, the public had to know the real story."

This trumpet fanfare is from page 226 of "Someone Cry for the Children," and the noble OSBI agent so described, in bluff third-person, is Mike Wilkerson, the book's author. (He co-wrote with his brother Dick, also an OSBI agent). Honest he may be, but that passage instantly made me question what he thinks he knows. What he (and any detective) ought to know is that most murder cases are extremely complex--this one more than most--with too many variables for anyone to claim a monopoly on truth.

We will never know what happened that night in 1977; Gene Leroy Hart, the full-blooded Cherokee fugitive accused (and acquitted) of the crime, could offer no credible account. Neither could some of the witnesses and experts who testified at his trial.

In a case like this--the gruesome sex slayings of three little girls at a Girl Scout camp--emotions naturally run high, and advocates become hardened in their positions. Wilkerson and his brother "know" the truth; so do Hart's supporters, who choose to remember him as a star athlete and handsome role model for Cherokee children in Mayo County. So what we have in "Someone Cry..." is a detailed but highly subjective account of a maddening case--touted as "unsolved...unexplained" in the jacket copy, but which the authors obviously consider closed. As the excerpt suggests, the book's veiled purpose is to lay out as convincingly as possible (in novelistic fashion) the OSBI's case against Hart. This agenda seeps quietly into every page. OSBI agents are described as "confident"; defense attorneys are "smug." Hart's private conversations with his attorneys are quoted and described (without attribution) in such a way as to discredit him. His guilty, "nervous" reactions to questions might, to another observer, have seemed like innocent indignation. Finally, the choice of details (such as a "low, guttural moan" heard on the night of the slayings) ties in very glibly with the authors' pet theory of Gene Hart's guilt.

The book has other flaws. Despite the title--which refers to how politics and other hoopla stole the focus from the victims--the murdered children and their families are virtually ignored here. We learn almost nothing about them. The authors don't even bother to get the oldest girl's name right--was it Denise or Doris Milner? (Toward the end we infer that Denise was her middle name). Amazingly, the authors never even tell us the date of the murders--just that it was "mid-June 1977." (There's a general laziness about dates throughout).

A blurb on the back of the paperback edition makes comparisons with "In Cold Blood." In a pig's eye. This book can't touch that one on any level--language, research, insight, objectivity. The portrait of Hart is about as deep as Injun Joe in "Tom Sawyer." Many of the other figures (mainly those connected with the defense) are shrill caricatures. Most annoying are the novelistic asides about Indian "medicine" and the magical efforts of a pseudonymous medicine man to ensure that divine justice is served. As it happened, Hart died of a heart attack a few months after his acquittal, and the authors (who, like many in the OSBI, have some Cherokee blood) imply that the Great Spirit snuffed him out for his crime.

And yet--despite the bias and sloppiness and corn--the Wilkersons succeed in building a case. The wealth of evidence against Hart is impossible to dismiss. To do so is to accept an O.J. scenario of planted evidence and pervasive corruption/racism in the OSBI. So why did the jury free him? Easy: they didn't. Hart was already facing 305 years on unrelated charges (kidnapping, rape, burglary). Setting him loose on society was never a possibility. Why send him to Death Row, then, and have to face the anger of his legions of rabid supporters? Jurors--humans--almost always take the easy route, then convince themselves it was right.

This book is above average for the genre; the writing is hardly inspired, but the Wilkersons know their subject thoroughly. (The careless omissions here and there may be the result of knowing it too well). The story is involving without ever descending to sensationalism. Still, the book does not haunt me the way it might have--had a real writer explored the case from its many, fascinating, hideous angles. This narrow little account left me with nothing but the belief that Hart was probably guilty. Very little light was cast into the blackness of his incomprehensible crime.

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Minggu, 16 Desember 2012

[N722.Ebook] Ebook Free A Practical Guide to Computer Forensics Investigations, by Darren R. Hayes

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A Practical Guide to Computer Forensics Investigations, by Darren R. Hayes

All you need to know to succeed in digital forensics: technical and investigative skills, in one book

Complete, practical, and up-to-date

Thoroughly covers digital forensics for Windows, Mac, mobile, hardware, and networks

Addresses online and lab investigations, documentation, admissibility, and more

By Dr. Darren Hayes, founder of Pace University’s Code Detectives forensics lab–one of America’s “Top 10 Computer Forensics Professors”

Perfect for anyone pursuing a digital forensics career or working with examiners

Criminals go where the money is. Today, trillions of dollars of assets are digital, and digital crime is growing fast. In response, demand for digital forensics experts is soaring. To succeed in this exciting field, you need strong technical and investigative skills. In this guide, one of the world’s leading computer orensics experts teaches you all the skills you’ll need.

Writing for students and professionals at all levels, Dr. Darren Hayes presents complete best practices for capturing and analyzing evidence, protecting the chain of custody, documenting investigations, and scrupulously adhering to the law, so your evidence can always be used.

Hayes introduces today’s latest technologies and technical challenges, offering detailed coverage of crucial topics such as mobile forensics, Mac forensics, cyberbullying, and child endangerment.

This guide’s practical activities and case studies give you hands-on mastery of modern digital forensics tools and techniques. Its many realistic examples reflect the author’s extensive and pioneering work as a forensics examiner in both criminal and civil investigations.

  • Understand what computer forensics examiners do, and the types of digital evidence they work with
  • Explore Windows and Mac computers, understand how their features affect evidence gathering, and use free tools to investigate their contents
  • Extract data from diverse storage devices
  • Establish a certified forensics lab and implement good practices for managing and processing evidence
  • Gather data and perform investigations online
  • Capture Internet communications, video, images, and other content
  • Write comprehensive reports that withstand defense objections and enable successful prosecution
  • Follow strict search and surveillance rules to make your evidence admissible
  • Investigate network breaches, including dangerous Advanced Persistent Threats (APTs)
  • Retrieve immense amounts of evidence from smartphones, even without seizing them
  • Successfully investigate financial fraud performed with digital devices
  • Use digital photographic evidence, including metadata and social media images

  • Sales Rank: #854274 in Books
  • Published on: 2014-12-27
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.90" h x 1.34" w x 7.01" l, .0 pounds
  • Binding: Paperback
  • 600 pages

About the Author

Dr. Darren R. Hayes is a leading expert in the field of digital forensics and computer security. He is the director of cybersecurity and an assistant professor at Pace University, and he has been named one of the Top 10 Computer Forensics Professors by Forensics Colleges.

Hayes has served on the board of the High Technology Crime Investigation Association (HTCIA), Northeast Chapter, and is the former president of that chapter. He also established a student chapter of the HTCIA at Pace University.

During his time at Pace University, Hayes developed a computer forensics track for the school’s bachelor of science in information technology degree. He also created a computer forensics research laboratory, where he devotes most of his time to working with a team of students in computer forensics and, most recently, the burgeoning field of mobile forensics. As part of his research and promotion of this scientific field of study, he has fostered relationships with the NYPD, N.Y. State Police, and other law enforcement agencies. He also organized a successful internship program at the cybercrime division of the New York County D.A. Office and the Westchester County D.A. Office.

Hayes is not only an academic, however—he is also a practitioner. He has been an investigator on both civil and criminal investigations and has been called upon as an expert for a number of law firms. In New York City, Hayes has been working with six to eight public high schools to develop a curriculum in computer forensics. He collaborates on computer forensics projects internationally and has served as an extern examiner for the MSc in Forensic Computing and Cybercrime Investigation degree program at University College Dublin for four years.

Hayes has appeared on Bloomberg Television and Fox 5 News and been quoted by Associated Press, CNN, Compliance Week, E-Commerce Times, The Guardian (UK), Investor’s Business Daily, MarketWatch, Newsweek, Network World, Silicon Valley Business Journal, USA Today, Washington Post, and Wired News. His op-eds have been published by American Banker’s BankThink and The Hill’s Congress Blog. In addition, he has authored a number of peer-reviewed articles in computer forensics, most of which have been published by the Institute of Electrical and Electronics Engineers (IEEE). Hayes has been both an author and reviewer for Pearson Prentice Hall since 2007.

Most helpful customer reviews

5 of 7 people found the following review helpful.
" exercises in the book - making this book useless: ( I will update my critics here if ...
By Ralf Brune
This is surely a very interesting book but it seems I bought it to early. There is lot of digital content needed for the book, the book tells you to register it and download the content by "Click on the 'Access Bonus Content' link". However there is no such link. I have other books registered at PearsonITcertification, and some of them have that link, but not Computer Forensics Investigation. Without being able to download the digital content you are not able to do all the "Let's get Practical!" exercises in the book - making this book useless :(

I will update my critics here if there are any news in this matter.

3 of 4 people found the following review helpful.
Technical Book Written Like a Great Mystery Novel
By Bob Monroe
Whenever I look at buying a book I look at the price of the book after I have flipped through a few pages. I want to know if the object I’m interested in is worth the cost associated with it. Money doesn’t grow on trees but books are made of trees so the riddle goes around and around in my head. I need to know if that $65.00 book is going to bring a me return on investment somehow. Will buying that book make me a better professional or will it bring me enough enjoyment to warrant spending that amount of money? In the case of A practical Guide to Computer Forensic Investigations written by Dr. Darren R. Hayes, the answer is at the end of my review.

When I get a technical book I usually read a few pages throughout, bouncing around from chapter to chapter to get a feel for the book and how it was designed before I settle in to read the entire manual. Dr. Hayes didn’t give me that opportunity because the first pages drew me in almost like a mystery novel. I couldn’t put the darn thing down. The only reason I noticed this was because I coughed and saw the time on the clock. I was on page 139 and my highlighter was worn out.

Somehow the author managed to entice me with page after page of incredible information that I failed to adhere to my normal reading ritual of bouncing around. And I didn’t even notice until I was on page 139. In that space of time, I switched out highlighters because my orange one dried up with over usage and I lost four hours of sleep. For example, during the Enron Oil scandal of 2001 the employees there shredded thousands of pages of documents but FBI forensic investigators were able to retrieve the equivalent to 10 times the size of the U.S. Library of Congress from hard drives. That’s a whole lot of data recovery.

Here’s another tidbit: Microsoft’s COFEE program only works properly if the system is captured live and hasn’t been powered down. This book goes into a large segment of live resident memory data recovery, all written in vivid detail by Dr. Hayes. Did you know that Bitlocker only activates when the device is shut down or the Bitlocker USB drive is removed? That’s how the FBI was able to capture all that data from the recent Silk Road operator. The suspect was at a restaurant with his back to the door when federal agents swept in from behind and grabbed him and his laptop before he knew what happened. His computer was fully logged on and his encryption unlocked.

A Practical Guide to Computer Forensic Investigations goes into some of the basics of forensic investigation, as you might expect, but then dives into registry analysis, hard drive composition, file indexing, email event archives and pages after page of incredible information. Dr. Hayes writes long and in-depth about the differences between each version of Windows. He covers how each File Allocation Table (FAT) is different and what the examiner needs to consider based on the OS and update. While this topic alone could easily take up an entire book, Dr. Hayes manages to blanket Linux, and iOS too.

This is just the tip of the iceberg. Practical Guide to Computer Forensic Investigations also discusses the differences between media formats and how you need to consider your connections for evidence gathering. Many other forensic books cover this same topic but none do as good of a job as this author does. Wait until you see Dr. Hayes idea of a computer tool kit, besides including a soldering iron and wrenches, I could almost swear I saw a blow torch and a surgical knife. He doesn’t mess around. What kind of doctor is this guy?

Most of the software tools mentioned in the book are your typical commercial deep-lined pocket tools. For those of us without fat wallets, the good doctor adds plenty of free or open source tools that do the same thing as the expensive ones. In fact, many of the free tools work better. Dr. Hayes is very serious when he points out that you need to have you own set of tools and know those tools well. You need to know how your tools work before you have to use them in real cases. This may sound like common sense but you don’t want to be called out by a legal team as a sworn expert witness only to have them make you look like an idiot because you didn’t add the –d switch when you ran your acquisition tool.

Be aware that some of the information is a bit disturbing because the author made sure to include plenty of real life examples of crimes. Child exploitation, murder and physical harm are cases that have the reader reminded that this isn’t a hobby. The guilt or innocence of someone may rest on your shoulders as an investigator. Dr. Hayes brings up the team concept of working alongside other professionals who are building that case with you. It is your responsibility to conduct your portion of the investigation with as much knowledge as you can offer. This book is a huge part of your knowledge base.

Many new devices are part of the evidence collection process. This guide doesn’t linger on just desktop or laptop machines. There is 501 pages of content that ranges from cellular signal interception, SIM card reading, different tablet operating systems, Android forensics, iPhone data analysis, RIM data acquisition, photo researching, Bluetooth data storage locations and everything in-between. These aren’t merely mentioned as part of a paragraph, they are written about with extensive background information.

This guide meets my criteria for a desk top reference book. I don’t have much space on my desk so space is at a premium. I don’t even have room for speakers so I manage (if you want to call it that) my little space based on how often I use a particular object. For books, I only have three books that have made it to a permanent spot on my desk. The other hundreds of books I have are stashed in the book cases above my desk, daring to collapse at any moment. A Practical Guide to Computer Forensic Investigations has earned a coveted spot on my desk. This means I have to get rid of my computer or move another hard drive to the attic. Some people give awards for great books, I give room for great books.

So to answer the question of whether the book is worth the price, my answer is no, it is worth twice that amount.

1 of 1 people found the following review helpful.
This book is an excellent source which covers many if not all of these ...
By Roman4N6
Computer Forensics Investigations covers many different specialty areas including legal, documentation and technical procedures which need to be accurately followed in order to achieve a successful investigation. This book is an excellent source which covers many if not all of these key areas. It should be part of every Computer Forensic student's book collection as well as in Computer Forensic Labs. The non-working link only reflects one "Let's Get Practical" exercise which DOES NOT make the book useless. This seems to be a publisher oversight which I'm sure will get corrected soon. Don't let this stop you from getting this book. Even if that link never work at all, the book is still a must have in my opinion.

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